Shipping and Delivery Policy for SGAN
For questions regarding our Refund and Returns Policy click Here.
Shipping and Delivery Policy
Last updated: December 13, 2023
Thank you for shopping at SGAN.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on shipping and delivery.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Shipping and Delivery Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SGAN LLC, 53-04E, MBf Tower, Jln Sultan Ahmad Shah, 10050 George Town, Pulau Pinang, Malaysia.
- Service refers to the Website.
- You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Website refers to SGAN, accessible from https://sgan.com
Free Shipping List
| Country Of Sale | Handling Time/ Processing Time | Estimated delivery time/transit time | Shipping Cost |
| Australia | 1 – 3 Business days (Monday to Friday) | 5-10 Business Days (Monday to Friday) | Free |
| Canada | 1 – 3 Business days (Monday to Friday) | 5-10 Business Days (Monday to Friday) | Free |
| Hong Kong | 1 – 3 Business days (Monday to Friday) | 5-10 Business Days (Monday to Friday) | Free |
| Malaysia | 1 – 3 Business days (Monday to Friday) | 5-10 Business Days (Monday to Friday) | Free |
| New Zealand | 1 – 3 Business days (Monday to Friday) | 5-10 Business Days (Monday to Friday) | Free |
| Singapore | 1 – 3 Business days (Monday to Friday) | 5-10 Business Days (Monday to Friday) | Free |
| United Kingdom | 1 – 3 Business days (Monday to Friday) | 5-10 Business Days (Monday to Friday) | Free |
| United States | 1 – 3 Business days (Monday to Friday) | 5-10 Business Days (Monday to Friday) | Free |
Express Shipping List
| Country Of Sale | Handling Time/ Processing Time | Estimated delivery time/transit time | Shipping Cost |
| Australia | 1 – 3 Business days (Monday to Friday) | 3-5 Business Days (Monday to Friday) | $30.00 USD or the Alternative Currency Equivalent |
| Canada | 1 – 3 Business days (Monday to Friday) | 3-5 Business Days (Monday to Friday) | $30.00 USD or the Alternative Currency Equivalent |
| Hong Kong | 1 – 3 Business days (Monday to Friday) | 3-5 Business Days (Monday to Friday) | $30.00 USD or the Alternative Currency Equivalent |
| Malaysia | 1 – 3 Business days (Monday to Friday) | 3-5 Business Days (Monday to Friday) | $30.00 USD or the Alternative Currency Equivalent |
| New Zealand | 1 – 3 Business days (Monday to Friday) | 3-5 Business Days (Monday to Friday) | $30.00 USD or the Alternative Currency Equivalent |
| Singapore | 1 – 3 Business days (Monday to Friday) | 3-5 Business Days (Monday to Friday) | $30.00 USD or the Alternative Currency Equivalent |
| United Kingdom | 1 – 3 Business days (Monday to Friday) | 3-5 Business Days (Monday to Friday) | $30.00 USD or the Alternative Currency Equivalent |
| United States | 1 – 3 Business days (Monday to Friday) | 3-5 Business Days (Monday to Friday) | $30.00 USD or the Alternative Currency Equivalent |
Your Order Cancellation Rights
You can cancel or edit your shipment until our warehouse begins to prepare your shipment. Unfortunately, after our warehouse begins preparing your shipment your order can no longer be edited.
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: hi@sgan.com
- By visiting this page on our website: https://sgan.com/contact
- By phone number: +60 4228 0680
- By mail: 53-04E, MBf Tower, Jln Sultan Ahmad Shah, 10050 George Town, Pulau Pinang, Malaysia.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Notes:
- Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
- After the order has been paid, the warehouse needs 1-3 business days to process your order. You will receive a notification once your order has been shipped.
- In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
- If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
- Express Shipping orders will be shipped by USPS, DHL, or FedEx and International Orders will be shipped by your domestic couriers depending on your country and region.
- Some of our products are shipped locally within the US, and some of them are from our international warehouses in Hong Kong via secured shipping and handling.
- We ship internationally to all major countries and all orders are entitled for free shipping without any minimum purchase.
- We will send you the tracking number of your orders to the e-mail provided once your order is dispatched. If you’re not able to track with the tracking number provided, please do not hesitate to contact us at hi@sgan.com and we will get back to you as soon as possible.
- Please note that the tracking information will only be displayed after it’s synced and updated successfully to the system. Please give it some time and track again later. If you are still not able to track it after some time, please contact us at hi@sgan.com and we will get back to you as soon as we can.
Contact Us
If you have any questions about this Shipping and Delivery Policy, You can contact Us:
- By email: hi@sgan.com
- By visiting this page on our website: https://sgan.com/contact
- By phone number: +60 4228 0680
- By mail: 53-04E, MBf Tower, Jln Sultan Ahmad Shah, 10050 George Town, Pulau Pinang, Malaysia.